In July 2013 we moved to our new location. We purchased the property previously owned by the Bureau of Sugar Experimental Stations (BSES) on Ashfield Road, Kalkie.
It is a semi-rural environment with a lot more office space and a multitude of opportunities for outdoor activities for our clients – exciting times are ahead!
In 2010/11 Community Lifestyle Support Inc. provided support to 205 people with a disability delivering an average of 3300 hours of support per week with the assistance of 120 staff. Clients who are referred to our service from the Department of Communities, Child Safety and Disability Services are eligible for support.
If clients or their families contact CLS in the first instance, we will facilitate the connection with the Department of Communities, Child Safety and Disability Services and provide help to navigate the system and link to appropriate community support services and/or advocacy if required.
The Individual support plan or ISP is the framework that provides CLS with the detailed information they need to deliver services designed to meet the specific and unique needs and goals of each individual client. This Individual Support plan is our cornerstone to achieve effective and quality service delivery.
Community Lifestyle Support Inc. (CLS) is a non government organisation funded mainly through the Department of Communities, Child Safety and Disability Services to provide support to people with a disability in the greater Bundaberg region.
We are overseen by a management committee who meet regularly to discuss, monitor and review our service delivery, practices, staffing and finances.
At CLS our long term vision is to empower people with disabilities and our mission is to be a person centred service within the Bundaberg community that equally includes people with disabilities in all aspects of community life. We are committed to:
- Support people with a disability to encourage the development of personal growth to live a lifestyle of their choice
- Deliver a professional, reliable service to meet the needs of the individual
- Promote positive awareness and understanding of disabilities within our community
The individual and family
- Respect for the individual and each other
- Treating each other with dignity
- The delivery of a quality, accountable service
- Reliability and trust
- Integrity and confidentiality
Our Key Priorities
The following critical factors describe the key strategies and intended outcomes to focus the organization to drive and measure performance of our 2012 – 2015 Strategic Plan. This plan is aspirational and provides a practical three year framework to ensure we continue to deliver high quality, person-centred services to people with disabilities and their families in the Bundaberg region.
Our plan outlines the following key priorities for the service to focus effort to ensure the organization delivers on our commitment to individual clients and their families and to meet our funding requirements:
- Service Delivery
- Training & Skills Development
- Internal organisational communication
- Quality & Risk Management
- Human Resource Management and Workforce Planning
- Financial Management
- External Stakeholder Relationships
- Emerging Services
- Information and Communication Technology
Compliments and Complaints
Please use the form on the "Contact Us" page to let us know if you have a compliment or complaint.
We understand that from time to time issues or grievances occur. CLS support and encourages staff, clients, their advocates and all other stakeholders to raise issues of concern or complaints in a supportive and positive environment.
EVERY complaint or issue will be treated confidentially and respectfully. A response will be provided within 24 hrs. Complaints should be directed to Damien Tracey or Maryanne Taylor on 4155 6121 or addressed to the CLS Management Committee c/- PO Box 2402, Bundaberg Qld 4670.
For independent advocacy please contact Bundaberg Region Individual Advocacy service on 1800 422 015 (free call) or the Office of the Public Advocate on (07) 3224 7424.
Read the Feedback, Complaints and Appeals Policy